Returns & Exchanges

At Gulaabi Loom, every piece is thoughtfully made in small batches. Because our products are handcrafted, each piece may carry subtle variations that make it uniquely yours.

We want you to feel confident shopping with us, so we offer returns and exchanges on eligible products within 7 days of delivery, subject to the terms below.

Please note

Gulaabi Loom does not offer monetary refunds.
For eligible returns, the value of the returned product is provided only as store credit.

Returns & Exchanges

• Return or exchange requests must be raised within 7 days of delivery.
• Exchanges are available for eligible products, subject to size, colour and stock availability.
• Returns and exchanges are free of cost for orders within India. We cover the reverse shipping cost for you.
• Each order is eligible for one return/exchange request only.
• Products purchased using Store Credit are not eligible for return or exchange.
• Products purchased through third-party marketplaces such as Myntra, Nykaa or any other marketplace must be returned or exchanged according to that platform's policies and cannot be processed through the Gulaabi Loom website.

Exchange

If you'd like to exchange your product for another size or eligible option, you can raise an exchange request within 7 days of delivery.

Once your original product has been picked up, we will process the exchange.

Exchange requests are subject to availability. If your requested size, colour or product is unavailable, our team will contact you and help you choose an available alternative.

If there is a difference in the value of the exchanged product, our team will guide you through the applicable process.

Return

If you'd prefer to return your product, you can raise a return request within 7 days of delivery.

Once the product has been picked up and received/processed as per our return procedure, Store Credit equivalent to the sale value of the returned product will be issued.

We do not provide monetary refunds.

The Store Credit will be sent to your registered email address and can be used towards a future purchase on the Gulaabi Loom website.

Return & Exchange Eligibility

To be eligible for a return or exchange:

• The product must be unused and unworn.
• All original tags and labels must be attached and intact.
• The product must be returned in its original condition and packaging.
• The product must not have been washed, altered, damaged or otherwise used.
• Any product that does not meet our quality-check requirements may be rejected.

We reserve the right to refuse a return or exchange if the product does not meet these conditions.

How to Request a Return or Exchange

To initiate a return or exchange:

1. Visit our Returns & Exchanges portal.
2. Enter your order details.
3. Select the product you wish to return or exchange.
4. Select the reason for your request.
5. If you are reporting a damaged or defective product, upload clear photographs showing the issue.
6. Once your request is approved, a reverse pickup will be arranged for eligible orders within India.

Please ensure the product is securely packed and that all original tags and labels remain attached.

Damaged, Defective or Incorrect Products

We carefully check every product before it leaves our studio. However, if you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Requests raised after this 48-hour period may not be eligible for resolution.

To help us resolve the issue quickly, please provide:

• Clear photographs of the product.
• Photographs showing the issue/defect.
• Photographs of the packaging, where relevant.
• Your order details.

After reviewing the request, Gulaabi Loom may offer a replacement or Store Credit, depending on the nature of the issue and product availability.

No monetary refund will be provided.

A Note About Our Handcrafted Products

Our pieces are created using handcrafted processes and traditional techniques. As a result, minor variations in print, colour, texture, placement and finish are natural characteristics of handcrafted products.

These variations are not considered defects and are part of what makes each Gulaabi Loom piece unique.

Similarly, colours may appear slightly different from the images on our website due to photography, lighting and individual screen settings. Such differences are not considered grounds for a return or exchange.

Non-Serviceable Reverse Pickup Pincodes

If our courier partner is unable to provide reverse pickup at your pincode, you may self-ship the product to our warehouse.

Once the product reaches us and successfully passes our quality check, ₹150 will be issued as Store Credit towards your return shipping expense.

Self-shipping instructions will be shared by our team after your return request is approved.

Store Credit

All eligible returns are processed through Store Credit only.

• Store Credit will be issued within 24 hours of the product being picked up.
• It will be sent to your registered email address.
• The Store Credit will be equivalent to the sale value of the returned product(s).
• Original shipping charges are non-refundable and will not be added to the Store Credit.
• Store Credit is valid for 365 days from the date of issue.
• Store Credit can be used for purchases on the Gulaabi Loom website.
• Orders placed using Store Credit are not eligible for return or exchange.

No Monetary Refunds

Gulaabi Loom does not provide monetary refunds under any circumstances.

All approved returns, including eligible returns arising from order-related issues, will be resolved through Store Credit or an exchange/replacement, as applicable.

Order Cancellations

Orders can be cancelled only before they are shipped.

Once an order has been shipped, it cannot be cancelled through the website. Please contact our support team as soon as possible and we will assist you wherever possible.

International Orders

We currently do not offer reverse pickup for international orders.

International orders are eligible for returns only, subject to our return conditions. Exchanges are not available on international orders.

If you wish to return an international order:

• You must contact us within 7 days of delivery.
• You will be responsible for shipping the product back to us.
• Return shipping costs, customs duties and any other associated charges will be borne by the customer.
• The product must reach us in its original, unused and unworn condition with all tags intact.
• Once the product reaches us and passes our quality check, Store Credit equivalent to the sale value of the returned product will be issued.
• Original shipping charges are non-refundable.
• No monetary refunds are provided for international orders.

Alternatively, customers may return the product through someone travelling from their country to India, provided the product reaches us within the applicable return period and meets our return conditions.

Damaged or Defective International Orders

If your international order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery at our support email with clear photographs of the product and packaging.

Our team will review the issue and communicate the appropriate resolution, which may include a replacement or Store Credit.

Important

• Return and exchange requests must be raised within the specified timelines.
• Each order is eligible for one return/exchange request only.
• Products purchased using Store Credit are not eligible for return or exchange.
• Products must pass our quality check before a return or Store Credit is processed.
• Gulaabi Loom reserves the right to make the final decision regarding the eligibility and resolution of any return, exchange, damage or defect claim.
• Shipping charges paid at the time of placing an order are non-refundable.
• We may request additional photographs or information where necessary to assess a request.

Need Help?

We're here to help.

For any questions regarding your order, returns or exchanges, please contact us:

Email: support@gulaabiloom.com
Gulaabiloom@gmail.com

Phone: +91 70234 12620

Support Hours: Monday to Saturday, 10:00 AM – 6:30 PM IST

Please note that we work with third-party courier partners for deliveries and reverse pickups. While we always do our best to assist with courier-related concerns, certain situations may be outside our direct control. The contact details of the delivery executive are generally shared directly with the recipient by the courier partner.

Thank you for supporting Gulaabi Loom and the craft behind every piece.