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Cotton & Hand Block Prints:
Gentle hand wash separately in cold water. Dry in shade. Avoid soaking, bleach, and direct contact with perfumes or deodorants.
Minor variations in colour, print and texture are natural characteristics of our handcrafted pieces.

Festive & Occasionwear:
Dry clean only. Avoid soaking, machine washing, high-heat ironing, and direct contact with perfumes or deodorants.
Minor variations in colour, print and texture are natural characteristics of our handcrafted pieces.

Enjoy 7-day returns and exchanges on eligible products. Returns are issued as Store Credit only, while exchanges are subject to availability.

We dispatch orders within 24–48 hours, with delivery typically taking 5–7 working days across India. Free shipping on all domestic orders, with tracking shared via email.

Frequently Asked Questions

ORDER & SHIPPING

How long will my order take to arrive?
Orders are dispatched within 24–48 hours and generally delivered within 5–7 working days, depending on your pincode.

Is shipping free?
Yes, shipping is free across India.

How can I track my order?
Once your order is dispatched, your tracking ID and tracking link will be sent to your registered email. You can also track your order through our website.

Do you ship internationally?
Yes, we offer international shipping. Applicable shipping charges will be calculated at checkout.

RETURNS & EXCHANGES

Can I return or exchange my order?
Yes. Eligible products can be returned or exchanged within 7 days of delivery. Each order is eligible for one return/exchange request.

Do you offer monetary refunds?
No. We do not offer monetary refunds. Approved returns are issued as Store Credit.

Can I exchange my product for another size?
Yes, exchanges are available for eligible products, subject to availability.

Is return/exchange shipping free?
Yes, eligible returns and exchanges within India are free of cost.

Can I return an order purchased using Store Credit?
No. Orders placed using Store Credit are not eligible for return or exchange.

OUR PRODUCTS

Are your clothes hand-block printed?
Most of our collections are crafted in 100% cotton and hand-block printed, celebrating traditional Indian craftsmanship.

Are slight variations in colour or print normal?
Yes. Slight variations in colour, print, texture and placement are natural characteristics of handcrafted pieces and make each Gulaabi Loom garment unique.

Will the colour look exactly like it does on my screen?
Colours may vary slightly depending on lighting, photography and individual screen settings. We always strive to represent the product as accurately as possible.

CARE

How should I care for my Gulaabi Loom pieces?
Our Cotton & Hand Block Prints can be gently hand washed separately in cold water and dried in shade. Our Festive & Occasionwear pieces are dry-clean only.

Will hand block prints bleed?
Some natural colour bleeding may occur during the first few washes. Washing your garment separately in cold water helps preserve its colour and print.

Can I spray perfume directly on the garment?
We recommend avoiding direct contact with perfume or deodorant, as it may affect the fabric or print over time.

DAMAGED OR INCORRECT ORDERS

What if my order arrives damaged or defective?
Please contact us within 48 hours of delivery with clear photographs of the product and the issue. Our team will review it and arrange an appropriate resolution, such as a replacement or Store Credit.

What if I receive the wrong product?
Please contact us within 48 hours of delivery with your order details and photographs. We'll review the issue and assist you with a replacement or Store Credit.

CANCELLATIONS

Can I cancel my order?
Orders can be cancelled only before they are shipped. Once dispatched, cancellation is no longer possible.

SUPPORT

How can I contact Gulaabi Loom?
For any questions regarding your order, returns, exchanges or products, reach out to us at support@gulaabiloom.com. Our support hours are Monday–Saturday, 10 AM–6:30 PM IST.